Frequently Asked Questions
Everything you need to know about shopping with Vivid Aquariums.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly fabrics including organic cotton and recycled polyester to ensure our fashion footprint is as light as possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.